Returns & Exchanges
At Acaia, we stand behind the precision and quality of our brewing equipment and offer a 30-day return window for items in original, unused condition. If you are not completely satisfied with your purchase, we are here to help you find the perfect solution for your home coffee setup.
Initiate Your Request
Visit our online returns portal with your order number and email address to begin the process and select the items you wish to return.
Receive Authorization
Our support team will review your request within 2 business days and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label.
Pack with Care
Securely pack your items in their original manufacturer packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.
Ship and Refund
Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing